Help Center
How Can We Help?
Everything you need to know about shopping with VaastraTrendz — from placing orders to getting AI-powered support.
How It Works
1. Browse & Shop
Explore our premium collection and place your order with confidence.
2. Describe Your Issue
Head to our AI Support page, select an issue category, and describe what went wrong.
3. Get AI Resolution
Our AI agent instantly analyzes your issue and recommends the best resolution based on our policies.
Shipping Info
Free shipping on all COD orders.
Returns & Exchanges
30-day return policy, 14-day exchanges.
Price Match
Sale within 7 days? Get store credit.
Frequently Asked Questions
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have all original tags attached. Intimate wear, swimwear, and customized items are final sale.
How do I exchange for a different size?
Size exchanges are accepted within 14 days of delivery at no extra cost. Simply raise a support ticket with the 'Sizing & Fit Issues' category and we'll arrange an exchange.
What if I received the wrong item?
If you received an incorrect item, we'll expedite a free replacement within 2–3 business days and offer a 10% discount on your next order as an apology.
How does your AI support agent work?
Our AI agent analyzes your complaint against our company policies using advanced language models. It recommends the best resolution (refund, exchange, discount, etc.) with a confidence score — all in seconds.
Still need help?
Our AI support agent is available 24/7 to resolve your issues instantly.
Go to AI Support